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MARC BY MARC JACOBS
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Home >  Return Policy
Return Policy

Marc Jacobs Store specializes in the sale of brand new Marc Jacobs . We cannot sell Bags that have been worn. Therefore we have set a fair, yet firm, policy regarding returns.

We accept returns within 7 days of customers' receipt of product(Do not include the on sale bags). 

MARC JACOBS ITEMS MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANG TAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE BAG, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR IT TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE ITEM NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY.

1. All returns must have a Return Authorization No. (RA#). Please send an email prior to return for RA#. This number must be displayed on the outside of the box; this will expedite your return. A item returned without authorization will be refused.

2. All products must be returned with original packaging, manuals, protective tape & hang tags etc.

3. Returns will be credited in full minus a 2% restocking fee and original shipping & insurance charges.

4. Returns must be shipped via traceable courier, e.g. USPS for US clients (Do not ship via UPS or FedEx or DHL). Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.

5. Once you have been issued a RA#, you must ship the watch back so that we receive it within 7 days of us issuing the RA#.

We believe that the above conditions are reasonable, fair and quite simple to adhere to. If for some reason one or multiple conditions cannot be met, please send an email to us and we will try to help, BUT you must before receive the RA#.

Please refer to the Return Instructions on the packing slip when returning your item. The items must be returned in unused/undamaged condition with all tags attached to ensure credit. Please pack returns in their original boxes (whenever possible) and include all paperwork, parts and accessories.  

 

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